finci win Terms and Conditions

finci win is an online gaming and sports betting platform that provides digital entertainment services for Bangladeshi users. These terms and conditions apply to use of the platform and define the relationship between users and finci win.

These terms may change from time to time. By logging in for the first time after any change, you are automatically considered to have agreed to the updated terms. We therefore encourage you to review this page regularly.

For detailed information about finci win, visit our About Us page, which describes the platform's goals and operations.

To open an account on finci win and participate in any gaming or betting activity, a user must be at least 21 years of age. All services on this platform are strictly prohibited for anyone under 21.

The information you provide during account registration must be accurate, complete and your own. finci win reserves the right to close an account and forfeit any stored balance if registration is found to have been completed with false information.

Each individual may operate only one account. If it is found that multiple accounts are being operated by the same person, all such accounts will be closed.

During account registration, an OTP will be used to verify your mobile number and email address. This information is directly linked to the security of your account.

Keep your password and login details completely confidential. If you share this information with a third party, full responsibility for any resulting consequences lies with the user. If you suspect unauthorised access to your account, contact our support team immediately.

Before processing any withdrawal request, finci win may carry out an identity verification process. This process may require a copy of your national ID card or passport. Failure to provide the required documents may delay the transaction.

bKash, Nagad, Rocket and Upay can be used for deposits and withdrawals on finci win. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. All transactions are conducted in Bangladeshi Taka (৳).

Withdrawals are generally processed within 15 minutes to 2 hours. A withdrawal may be held if identity verification has not been completed or if suspicious activity is detected.

For deposits, use only a payment method registered in your name. Depositing from a third-party account or accepting deposits on behalf of a third party is strictly prohibited and any such transactions will be cancelled.

A withdrawal request will only be processed once the wagering requirement for the relevant bonus has been fully met. Funds from the original deposit may be withdrawn at any time, but funds earned from a bonus cannot be withdrawn before wagering is complete.

After registering on finci win, a 100% bonus is available on the first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 gives you a ৳1,000 bonus — total balance ৳2,000 — and the wagering requirement will be ৳1,000 × 10 = ৳10,000.

The following conditions apply to the use of bonuses:

• Each bonus has a specific validity period; once it expires, the bonus will be cancelled automatically.
• Multiple bonuses cannot be used at the same time unless the promotion details state otherwise.
• A bonus may be usable only in certain game categories — please check the detailed terms of each offer separately.
• finci win reserves the right to cancel a bonus if unusual betting patterns or evidence of bonus abuse are found.

To find out about all current promotions on finci win and get answers to common questions, visit the FAQ page.

finci win's VIP program has three tiers: Bronze, Silver and Gold. Users move up to higher tiers based on their regular gaming activity.

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

Cashback is calculated on the total net loss for that week. Example: if a Silver member's net loss in one week is ৳20,000, the cashback will be ৳20,000 × 0.8% = ৳160. The account must remain active and in good standing to receive VIP benefits.

finci win is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

1. Betting or gaming using bots, automated software or artificial intelligence.
2. Creating multiple accounts to abuse bonuses.
3. Using another user's account or allowing someone else to use your account.
4. Exploiting any technical error on the platform.
5. Using the platform for money laundering or illegal financial transactions.
6. Harassing or threatening other users or engaging in fraudulent activities.

Violating these rules will result in permanent account closure and the associated balance may be forfeited. Legal action may be taken in serious cases.

finci win believes that gaming is a form of entertainment, not an obligation. We advise users to play in an informed and controlled manner. If you feel you are having difficulty controlling your gaming, contact our support team immediately.

For detailed information on responsible gaming, how to set limits, and self-exclusion options, please read our Responsible Gaming Guide.

Keep anyone under the age of 21 completely away from any gaming activity. Allowing minors to use an account or placing bets on their behalf is strictly prohibited.

All content on the finci win platform — designs, logos, text, graphics, software and databases — is protected by intellectual property law. No part of this content may be reproduced, distributed or used for commercial purposes without the written permission of finci win.

Third-party game software (Pragmatic Play, PG Soft, Evolution, etc.) operates under its own intellectual property rights, and all rights related to them belong to those companies.

finci win places the highest importance on protecting users' personal data. All data is stored securely using SSL encryption technology. We do not sell your personal information to any third party.

Full details of how we collect, store and process your data are available in our Privacy Policy, which clearly sets out everything including cookie use and data retention periods.

For any complaint or dispute, first try to resolve it through our support team. Live chat is available seven days a week, twenty-four hours a day. You can also contact us by email — support is available in both Bengali and English.

Before contacting support, have your account number, transaction date and amount, and a description of the issue ready. This helps reach a faster resolution.

finci win will not be liable for temporary service disruptions caused by technical issues, maintenance or external factors. However, we always strive to protect users' interests in such situations.

If any dispute arises over a game result, our server logs will be treated as the final reference. If a technical error is proven in any game or bet, that round will be cancelled and the stake returned.

A user may request closure of their account at any time through support. An opportunity to withdraw the full balance will be given before the account is closed, however any bonus where the wagering requirement has not been met will be cancelled.

finci win also reserves the right to close or temporarily suspend any account if necessary — particularly in cases of rule violations, fraud or security risks.

These terms and conditions are governed by applicable international trade law and digital services regulations. In the event of any dispute, both parties will first attempt to resolve it through discussion.

If any part of these terms is considered invalid or unenforceable, the remaining parts will continue in full effect.

finci win reserves the right to amend, change or update these terms at any time. A notice will be posted on the platform for important changes. The latest version will always be available on this page.

Continuing to use the platform after any changes means you are considered to have agreed to the new terms. Please review this page regularly.