finci win Privacy Policy

1 General Introduction

This Privacy Policy ("Policy") applies to all services, websites, and applications of the finci win platform. When you register, log in, or use any service on finci win, you are considered to have agreed to the terms of this Policy.

finci win places the highest importance on user privacy. We believe every user has the right to control their own personal information. This Policy clearly states what information is collected, why it is collected, and what protections are in place.

To learn more about our general terms of service, please read our Terms and Conditions, which cover user responsibilities and rights in full.

2 What Information We Collect

finci win may collect the following types of information:

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Mobile number, email address, and current address.
• Financial Information: Deposit and withdrawal transaction details, bKash, Nagad, Rocket, or Upay account numbers.
• Account Activity: Login times, game play history, records of bets and bonus usage.
• Device and Connection Information: IP address, browser type, operating system, and device identification number.
• Cookie and Tracking Data: Your navigation patterns on the website, duration of page visits.

3 Purpose of Data Collection

The information collected is used for the following purposes:

• Account verification and identity confirmation (KYC process).
• Processing deposit and withdrawal transactions and ensuring financial security.
• Detecting and preventing fraudulent activity.
• Maintaining the security and stability of the platform.
• Delivering relevant bonus, offer, and service information to users.
• Assisting in providing 24/7 live chat and email support.
• Analysing data to improve the platform and develop new features.
• Monitoring user activity to ensure responsible gaming.

4 Data Protection Measures

finci win uses industry-standard technology and methods to keep your personal and financial information secure. All data transfers are carried out through SSL (Secure Sockets Layer) encryption, so that no third party can read them.

Our server infrastructure undergoes regular security testing. Sensitive data such as passwords and financial information is stored using strong hashing algorithms, so that no internal staff member can view them directly.

• All data transmission secured with 256-bit SSL encryption.
• OTP verification for account access.
• Technology to automatically detect unusual login activity.
• Regular security audits and system updates.

5 Data Retention Period

finci win retains your information only for as long as necessary. All data is stored securely while your account is active. After an account is closed, certain information may be retained for a defined period for legal compliance and fraud prevention purposes.

Transaction records are retained long-term to ensure financial security. Once that period ends, the data is securely deleted or processed in a way that means you can no longer be identified.

6 Sharing Data with Third Parties

finci win never sells or rents your personal information to third parties for commercial purposes. However, information may be shared with specific parties in the following limited circumstances:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Trusted verification organisations to complete the KYC process.
• Technical Service Providers: Technology partners that assist in operating and maintaining the platform.
• Law Enforcement Agencies: To meet legal obligations or comply with government directives.

All such third parties operate under strict confidentiality agreements and may only use the information they receive for the specified purpose.

7 International Data Transfers

In some cases, your information may be processed or stored on international servers. In such cases, finci win ensures that appropriate protection measures are in place at every stage of the data transfer and that applicable international data protection standards are followed.

8 Cookie Policy

The finci win website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help recognise you on your next visit.

We use the following types of cookies:

• Essential Cookies: To maintain login sessions and run the core functions of the site.
• Performance Cookies: To evaluate the speed and effectiveness of the site.
• Preference Cookies: To save your language, currency, and other preferences.

Most browsers allow you to block or delete cookies. Please note, however, that blocking essential cookies may prevent some services from working correctly.

9 Your Rights Regarding Your Information

As a user of the finci win platform, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that your information not be used for a specific purpose.
• Right to Portability: The right to receive your information in a common format.
• Right to Object: The right to opt out of marketing communications.

To exercise these rights, contact us directly via live chat or email at the address provided below.

10 Privacy of Minors

finci win strictly does not provide services to persons under the age of 21. We do not knowingly collect any personal information from minors. If it is found that a minor has opened an account, all their information will be deleted immediately and the account will be closed.

To enjoy gaming responsibly, read our Responsible Gaming page, which explains in detail how to keep yourself and your family safe.

11 Changes to the Privacy Policy

finci win may update this Privacy Policy from time to time. Users will be notified of significant changes via email or a direct notification on the platform. The latest version of the updated policy will always be available on this page.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We recommend reviewing this page regularly.

12 General Questions and Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us. For answers to common questions, visit our FAQ section.

Our support team is available 24/7 in both Bengali and English.